Thursday, April 18, 2024

Attaining extra customers via texting – Teleinterview texting program


Nowadays, non-public historical past interviews are finished when the Name Heart interviewers dial an applicant’s telephone quantity hoping to achieve them and whole a scientific questionnaire. In 2021, roughly 81% of those outbound teleinterview calls went unanswered.2

To higher achieve those lifestyles insurance coverage customers, ExamOne provides a texting resolution for our phone underwriting workflow that can ship SMS texts to candidates for the primary touch try to whole their telephone interview. This may increasingly unlock our interviewer’s time to concentrate on what they do perfect: acquiring well being historical past from candidates.

The next Q & A might lend a hand familiarize you with the advantages and technical main points of this system. Let’s ask the knowledgeable, Yona Wright, a couple of vital questions.

How does the texting program paintings?

Candidates gets a textual content message that accommodates the Name Heart telephone quantity permitting the applicant to start up touch with the interviewer. A sound cell phone quantity will have to be supplied within the order.

What are the advantages?

Speaking with candidates by the use of textual content message will let them start up their interviews when it’s maximum handy for them. We discovered that texting is helping scale back turnaround time via part an afternoon and will increase of completion charges via 10%.2

When are the textual content despatched?

Textual content messages are computerized and are despatched between 8:00 AM and eight:00 PM. particular to the applicant’s time zone. And they’ve the approach to opt-out at any time.

What kinds of texts are despatched?

The welcome message accommodates same old data on message/knowledge charges and frequency and easy methods to opt-out and get lend a hand. The following message accommodates the provider’s corporate identify, the decision heart client-specific telephone quantity and make contact with heart hours, permitting the applicant to start up touch with the interviewer.

Do you supply an opt-out possibility?

Sure. Our textual content message marketing campaign lets in recipients to opt-out of receiving texts. When the recipient texts STOP, they are going to be unsubscribed and can not obtain textual content messages to their telephone quantity from ExamOne.

What are the hours for candidates to name again?  

From 8:00 AM to 11:00 PM Mondays to Thursdays, from 8:00 AM to 9:00 PM Fridays, and eight:00 AM to 4:00 PM Saturdays. This knowledge is supplied within the textual content message as neatly.

How do I do know my applicant’s telephone name shall be responded?

We now have 300 skilled name heart body of workers individuals in a position to help!

If there may be an examination required, will you additionally textual content the applicant?

Sure. Be informed extra about this texting program right here.

Need to be informed extra or have this introduced for your applicant?

Please be happy to achieve out to Yona Wright at; your Strategic Account Govt; or your Account Supervisor. We would like to talk about additional how our cutting edge Name Heart functions and information assortment choices may just perfect are compatible your small business wishes.


1In keeping with research finished via ExamOne or orders finished in 2021.

2In keeping with research finished via ExamOne or orders finished between April 2022 – March 2023.


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